Shipping and Returns Policy

Delivery Time

At mypeptideslab, we do everything we can to deliver your order as quickly as possible. We ship within Europe and the United Kingdom, with an estimated delivery time of 1 to 5 business days from the date of shipment, depending on your location. Please note that delivery times may vary due to your location and external factors beyond our control, such as customs delays.

Estimated delivery times:

• Netherlands, Belgium, and Germany: 1–3 business days
• Other European countries: 2–5 business days
• United Kingdom: 2–5 business days

Shipping Costs

Shipping costs are displayed at checkout before you finalise your order. Orders of €150 or more qualify for free shipping.

Customs and Import Duties

Customers are responsible for any customs fees, import duties, taxes, or other charges that may be due upon arrival in the destination country. These costs are not included in the purchase price and are the responsibility of the recipient. mypeptideslab is not liable for any additional costs or customs procedures.

Right of Withdrawal and Returns Policy

As a consumer making an online purchase, you are in principle entitled to a statutory cooling-off period of 14 days upon receipt of your order (the right of withdrawal). However, several statutory exceptions to this right apply to our products. Our products are peptides intended exclusively for research purposes, delivered sealed, and sensitive to storage conditions such as temperature.

Products shipped under refrigeration

Part of our range must be shipped and stored under refrigeration. This is indicated on the product page and/or at checkout. For these products, returns or refunds after shipment are not possible, even if the seal remains intact. The cold chain cannot be guaranteed during a return shipment, which means the product may deteriorate or degrade, and safety and quality can no longer be assured. Pursuant to Article 6:230p of the Dutch Civil Code, the right of withdrawal is excluded for products that can deteriorate or expire rapidly.

Other products

Pursuant to Article 6:230p of the Dutch Civil Code, the right of withdrawal is also excluded for products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery. In practice, this means the following:

• Unopened, sealed products: non-refrigerated products may be returned within 14 days of receipt, provided the seal is intact and undamaged and the product is in its original, unopened packaging. Please notify us of your return in advance at support@mypeptideslab.com.
• Opened products or products with a broken seal: these cannot be returned or refunded for health protection and hygiene reasons. After delivery, we are unable to verify whether the product has been stored correctly, meaning safety and quality can no longer be guaranteed.

The cost of returning an approved return is at the customer's expense, unless the product arrived defective or damaged.

Defective or Damaged Products

Did your order arrive defective or damaged? Please contact us within 48 hours of receipt at support@mypeptideslab.com, quoting your order number and including clear photographs. After assessment, we will offer an appropriate solution: a replacement product or a full refund.

Cancellations and Refunds

• Before shipment: you may cancel your order free of charge as long as it has not yet been shipped. Please contact our customer service as soon as possible. You will receive a full refund.
• After shipment: once your order has been shipped, it can no longer be cancelled or refunded, except in the cases described above (an unopened, sealed return within the cooling-off period, or a defective/damaged product).

Approved refunds will be processed within 14 days via the same payment method used for the purchase. No charges will be applied for this.

Contact

Do you have questions about our shipping or returns policy? Our customer service team is happy to assist you.

• Email: support@mypeptideslab.com
• Phone: +31 685315781